ElectricPe, an emerging player in the technology sector, is currently recruiting for the position of Tech Support Executive. This role offers an excellent opportunity for freshers who hold diplomas or bachelor’s degrees in relevant fields. Located in the vibrant tech hub of Bangalore, ElectricPe provides an exciting environment for individuals looking to kick-start their careers in technical support. As a Tech Support Executive at ElectricPe, candidates will have the chance to work with cutting-edge technologies and provide assistance to customers, contributing to the company’s growth and success.
Company Name: ElectricPe
Job Role: Tech Support Executive
Job Type: Internship
Education Required: Diploma and Bachelor’s degree
Skills:
- Proven experience in a technical support role or a similar customer service role.
- Excellent communication skills, both verbal and written.
- Fluent in English, Hindi and Kannada. Any other languages.
- Knowledge of the company’s products and services is preferred.
Job Location: Bangalore
Role and Responsibilities:
- You are responsible for providing technical assistance and support to customers who are experiencing issues or grievances with our products or services.
- You are responsible for troubleshooting problems, providing solutions, and ensuring a high level of customer satisfaction. It will require effective communication and a strong understanding of our products and services.
- You should maintain in-depth knowledge of company products, services, and features and stay up-to-date with new product releases and updates to provide accurate information to customers.
- Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise and escalate unresolved issues to the appropriate teams as needed.
Required Skills and Qualifications:
- High school diploma or equivalent; a Bachelor’s degree in a related field is a plus.
- Proven experience in a technical support role or a similar customer service role.
- Excellent communication skills, both verbal and written.
- Fluent in English, Hindi and Kannada. Any other languages.
- Knowledge of the company’s products and services is preferred.
