Emerson, a renowned player in engineering solutions, is currently in search of candidates for the role of Junior Engineer/Engineer-Customer Service in Chennai. The position mandates applicants to hold a Bachelor’s degree in engineering or possess equivalent experience in business administration. With a requirement of 0 to 3 years of experience, this opportunity is perfectly tailored for recent graduates or those with limited professional experience aspiring to venture into the engineering domain. Joining Emerson in this capacity offers a chance to contribute to their commitment to exceptional customer service while honing engineering skills.
Company Name: Emerson
Job Role: Junior Engineer/Engineer-Customer Service
Education Required: Bachelor’s degree in engineering or equivalent experience in business administration
Experience Required: 0 to 3 Years
Job Location: Chennai
Role and Responsibilities:
- Review customer’s PO to align with Emerson’s terms & conditions, trade compliance policy
- Prepare order checklist, order screening form (TSF), trade, and Checkpoint Screening.
- Assure orders are entered properly and accurately and in conformance with the customer’s needs and the factory capabilities of other groups.
- Timely acknowledgment of delivery and proactive updates to customer on the status of their orders.
- Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service-level goals.
- Monitor and update date management for sale orders and backlog to meet customer requirements.
- Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
- Expedite documentation submission and prepare certificates of Conformance/Origins.
- Prepare Order Acknowledgment, delivery order, and/or packing list for shipment.
- Apply new customers as per guidelines in the system.
- Prepare sales forecast and POR Sale report by period and monitor to meet the target.
- Submit weekly and monthly inquiries, booking, backlog, and shipment reports.
- Answer customer phone calls expertly and consistently.
- Acts as a liaison to ensure timely and efficient administration of orders.
- Resolve matters pertaining to order administration, completion, and post-order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA.
- Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
- Provide timely responses to order enquiry such as in those for pricing, lead time, and order status.
- Acquire an understanding of Emerson Process Management products.
- Participate in continuous improvement activities.
- Perform any other duties and responsibilities as assigned.
Required Skills and Qualifications:
- Attention to detail, hard work, proactivity, collaboration, and willingness to interact.
- Ability to work under time pressure and multi-tasking.
- Strong analytical skills and ability to tackle problems.
- Excellent Customer sense.
- Excellent verbal and written communication skills in English.
- A bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
- 0 to 3 Years experience in customer service roles.
- Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
