Emerson is seeking candidates for the position of Junior Engineer/Engineer in Customer Service at their Chennai location. This role is open to individuals with a bachelor’s degree and 0 to 3 years of experience. As a Junior Engineer/Engineer in Customer Service, new hires will handle various customer service tasks, ensuring client satisfaction and efficient problem resolution.
Company Name: Emerson
Job Role: Junior Engineer/Engineer-Customer Service
Education Required: Bachelor’s degree
Experience Required: 0 to 3 Years
Job Location: Chennai
Role and Reponsibilities:
- Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy.
- Prepare order check list, order screening form (TSF), trade and Checkpoint Screening.
- Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
- Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
- Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
- Monitor and update date management for sale order and backlog to meet customer requirement.
- Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
- Expedite documentation submission and prepares certificates of Conformance/Origins.
- Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
- Apply new customer as per guidelines in system.
- Prepare sale forecast and POR Sale report by period and monitor to meet target.
- Submit weekly and monthly inquiry, booking, backlog and shipment report.
Required Skills and Qualifications:
- Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
- Ability to work under time pressure and multi-tasking.
- Strong analytical skills and ability to tackle problem.
- Excellent Customer sense.
- Excellent verbal and written communication skills in English.
- Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
- 0 to 3 Years experience in customer service role.
- Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
