Ericsson is currently seeking fresh graduates for the position of Associate Engineer at their Noida location. This opportunity is open to candidates from any field of study who have recently completed their graduation. Freshers are encouraged to apply for this role and embark on a career with a leading global technology company.
Company Name: Ericsson
Job Role: Associate Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Role and Responsibilities:
- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination, and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- Undertake service resource fulfillment activities, supporting basic change management efforts and post-implementation support.
Required Skills and Qualifications:
- Ericsson Operations Engine – Mode Of Operations.
- 5G MS Operations Readiness.
- RAN Fundamentals and Change Management.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Knowledge sharing and learning.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.
