Ericsson, a leading telecommunications company, is currently seeking a Support Specialist for their operations in Bangalore. The ideal candidate should possess a graduate degree in fields such as BCom, BBM, BBA, or related disciplines. With an emphasis on fresh talent, Ericsson welcomes applicants with up to three years of experience in relevant roles. This position offers an exciting opportunity to join a dynamic team dedicated to providing top-notch support services in the fast-paced telecommunications industry.
Company Name: Ericsson
Job Role: Support Specialist
Education Required: Graduate in BCom, BBM, BBA, or relevant degree
Experience Required: 0 to 3 years
Job Location: Bangalore
Role and Responsibilities:
- Responsible for the timely execution of all tasks according to the job description and the instructions received from the manager.
- Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
- Ensures good collaboration with team members and all supporting functions across the company Delivers all activities efficiently.
- Manages all activities of high complexity level.
- Works closely with all support functions to ensure critical cases are solved correctly and timely.
- Participates in projects and represents the organization in meetings regarding the process or the ways of working.
- Ensures that all documents/ presentations requested are created according to indications received and are delivered timely Acts like a domain expert.
- Respect the schedule and working hours as communicated by the Manager. Handle inquiries by taking the following actions.
- Receive inquiries by email/chat, using computerized systems to access the details of customers, receive inquiries by phone and ensure customer queries are answered to their satisfaction, log tickets, dispatch or resolve tickets according to work instructions, and handle requests with high complexity level.
- Responsible for Incident Management within ITIL Framework by taking the following actions prioritize high severity or escalated tickets, and follow up pending tickets.
- Assure Quality Control in key areas by taking the following actions understand the purpose of quality control, and provide necessary support as required.
- Has the integrity to respect private and confidential information by taking the following actions understand the responsibility of data security, analyze sensitive information, and ensure it is secure.
Required Skills and Qualification:
- Very good communication skills and attention to detail.
- Analytical skills along with a positive attitude, flexibility, and adaptability.
- Integrity and responsibility Fast learner.
- Creativity Result-oriented attitude.
- Customer-oriented attitude.
- Graduate in BCom, BBM, BBA, or relevant degree.
- Minimum years of relevant experience: Fresher to 3 years in a support role in Accounts payable Get matched.
