Finastra is seeking enthusiastic freshers for the role of Technical Client Support – Technical Professional at its Bangalore location. Candidates with a B.E or B.Tech degree are encouraged to apply for this dynamic position, which focuses on delivering top-tier technical support to clients.
Company Name: Finastra
Job Role: Technical Client Support – Technical Professional
Education Required: B.E/ B.Tech
Experience Required: Freshers
Job Location: Bangalore
Roles and Responsibilities:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs.
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments.
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality.
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported.
Required Skills and Qualifications:
- B.E/B.TECH (or equivalent).
- Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)SQL/ Java.
- Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows).
- Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus.
