Firstsource is organizing a walk-in drive for the role of International Customer Services at its Bangalore location. The opportunity is open to graduates from any discipline with 0 to 3 years of experience. Candidates interested in building a career in customer service can attend the walk-in on 9th December 2024 and 10th December 2024, between 11:30 AM and 3:30 PM.
Company Name: Firstsource
Job Role: International Customer Services
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Bangalore
Walkin Date: 9th December 2024 – 10th December 2024, 11.30 AM – 3.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Manage large amounts of incoming phone calls, email exchanges, and chats from customers across the country.
- Initiate outbound phone calls and emails to respond to customer’s need.
- Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
- Escalate customer service issues, if required.
- Update and process information accurately into the case management system(s) and spreadsheets.
- Clear Communication – during all conversations with customers over the phone, email, or chat, use English that delivers information and solutions in an easy manner.
- Follow communication procedures, guidelines, and policies.
- Professional Focus – demonstrates a high level of personal and professional integrity when dealing with Customers. Treat all customers with empathy, respect, and consideration.
- Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group.
- Perform non-phone, email, or chat tasks whenever required in support of customer service such as reconciling duplicate records, work related to the escalation desk, and working on customer complaints and unresolved issues.
Required Skills and Qualifications:
- Excellent in written and verbal English communication.
- Strong phone contact handling skills, email writing skills chat handling skills, and active listening.
- Good problem-solving skills.
- Professional, empathetic & courteous in speaking and writing.
Walkin Date and Venue:
Walkin Date: 9th December 2024 – 10th December 2024, 11.30 AM – 3.30 PM
Walkin Venue: Brigade Tech Garden, Kundalahalli, Brookfield. Dragon Fly building, 3rd-floor Bus Stop:- Aces Layout. Bangalore – 560037.
