Flexera is currently seeking enthusiastic individuals for the position of Technical Support Content Engineer at their Bangalore location. This role presents an excellent opportunity for fresh graduates from any discipline to begin their career journey in the field of technical support. As a Technical Support Content Engineer at Flexera, you will play a crucial role in ensuring customer satisfaction by developing and maintaining technical support documentation. Located in Bangalore, a vibrant city known for its thriving tech industry, this position offers an exciting environment to kickstart your professional growth.
Company Name: Flexera
Job Role: Technical Support Content Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Respond to external Customer and internal Sales, Product and Support requests to enrich our Data Platform with new content, according to our published SLA’s.
- Respond to requests to investigate content related issues, identify root cause and remediate.
- Conduct research, investigate and collect data on software products from various sources and curate the data into the Data Platform.
- Relate data points from 3rd party vendors and product suppliers, and ensure consistency, quality and accuracy in our normalized database.
- Advise how data drives customer value, business use cases and decision making.
- Operate with consistency, quality and accuracy in relation to our Content Operations standards.
- Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests.
- Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base.
- Confidently promote our team’s principles across the organization.
Required Skills and Qualification:
- Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition and release management, Discovery Tools and licensing terms.
- Familiarity with product taxonomy, categorization, lineage and lifecycle nomenclature (GA, EOL, EOS, Obsolete)
- Familiarity of software licensing including open source and vulnerabilities.
- Familiarity with SaaS, PaaS, IaaS and Cloud technologies.
- Strong research skills, able to investigate, locate, and collect specific information quickly and accurately.
- Familiar with ticketing tools such as JIRA.
- Firm understanding of process workflows and reporting techniques using Excel, Word and PowerPoint.
- Knowledge of databases, API’s, SQL, scripting languages and process automation is advantageous
- Strong interpersonal skills, a team player.
- Stay plugged into emerging technologies/industry trends and improve upon existing skills, abilities, and practices.
- Knowledge of multiple operating systems and platforms.
