Flipkart is currently seeking candidates for the position of Product Designer II – Conversation Design in Bangalore. This role is open to fresh graduates with either a Bachelor’s or Master’s degree. As a Product Designer II – Conversation Design at Flipkart, successful candidates will have the opportunity to contribute to the design and development of innovative products. This position offers an excellent platform for individuals to apply their academic knowledge and creative skills in designing user-centric experiences.
Company Name: Flipkart
Job Role: Product Designer II – Conversation Design
Education Required: A Bachelor’s or Master’s degree
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Swiftly grasping the post-purchase domain and key priorities of the chatbot, visualizing the conversation logically in a structured flow diagram.
- Transforming the flow diagram into a conversational workflow within a conversational AI tool.
- Developing and communicating comprehensive design specifications, including complex dialog flows with high priority and visibility.
- Understanding user behavior and technology components, such as natural language and Large Language Models (LLMs), to create natural, efficient, and reliable machine-to-human conversations.
- Actively engaging in user research and integrating insights to refine the design.
- Collaborating with UX/UI designers to ensure that conversational designs align with the overall user experience and visual design principles.
- Analyzing conversational data and user feedback to identify areas for improvement and optimization.
- Write conversational scripts that are creative and user-centric.
- Implementing adjustments to conversational flows and scripts based on data-driven insights.
- Collaborate effectively with cross-functional teams, including product managers, engineers, data scientists, and fellow designers.
Required Skills and Qualification:
- A Bachelor’s or Master’s degree in Design, Engineering, HCI, Cognitive Psychology, English, or a related field.
- Proficiency in English, and conversational Hindi would be ideal.
- A proven track record in designing and optimizing conversational experiences.
- Understanding of the scope and limitations of Large Language Models (LLMs) like ChatGPT in designing conversations.
- Deep knowledge of UX design, user research, and service design.
- Familiarity with chatbots, voice-enabled devices, or other conversational channels.
- Knowledge of Design tools such as Voiceflow and Dialogflow.
