Ford, a renowned automotive company, is currently hiring for the role of TAC Advisor in Chennai. This position is open to any graduate, reflecting the company’s commitment to diversity and inclusivity in its workforce. Notably, Ford welcomes freshers to apply, offering a valuable opportunity for recent graduates to launch their careers in the automotive industry. As a TAC Advisor at Ford in Chennai, successful candidates will be responsible for providing technical assistance and guidance to customers, ensuring their satisfaction with Ford’s products and services. This role underscores Ford’s dedication to delivering exceptional customer support while providing a supportive environment for fresh talent to grow and thrive.
Company Name: Ford
Job Role: TAC Advisor
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Chennai
Role and Responsibilities:
- Receive, review, and respond to technical queries from the field through
- Technical Support Request (TSR)
- Emails (when GTAC is down or not operational)
- Handling inbound calls (after submitting TSR)
- Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.
- Regularly track all open/aging concerns for timely resolution and update the vehicle status.
- Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
- Aim to answer all incoming phone calls within three rings to minimize missed calls.
- Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
- Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager.
- Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor.
- Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team.
- Review and adjudicate Prior Approval Requests (PARs) in Servis2.
- Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
Required Skills and Qualification:
- Highly automotive technical knowledge and competent in product and process concern diagnosis.
- Ability to understand the critical concern and logical approach.
- Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda
- Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx.
- Ability to work under pressure in difficult environments and different time zone.
