Freshworks is hiring for the role of Account Manager – US in Chennai. Candidates must hold a degree in any discipline and have 1-4 years of experience. This position presents an exciting opportunity for individuals to manage and grow client relationships within the US market, leveraging their experience to drive business success in a dynamic and innovative environment.
Company Name: Freshworks
Job Role: Account Manager – US
Education Required: Any Graduate
Experience Required: 1-4 years
Job Location: Chennai
Role and Responsibilities:
- Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.
- Identify new business opportunities.
- within the portfolio of accounts managed and generate sales leads to achieve revenue targets.
- Build and manage a sales pipeline, including forecasting and reporting on sales metrics.
- Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities.
- Make at least 20 calls per day and build 2x pipeline
- Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded.
- Collaborate with customers to understand their business needs and provide solutions that meet their requirements and stay up-to-date with industry trends, and market developments.
Required Skills and Qualifications:
- 1-4 years experience with software / IT sales.
- Should be open to working the night shift based in Chennai.
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients.
- Ability to report and share client’s status on a timely/pre-defined interval.
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.
