Freshworks is looking to hire a Customer Specialist for their Chennai office. The position is open to candidates with any undergraduate or postgraduate degree and requires 1 to 4 years of experience. This role presents an excellent opportunity for professionals to enhance their customer service skills and contribute to a dynamic team within a leading software company.
Company Name: Freshworks
Job Role: Customer Specialist
Education Required: Any degree (UG or PG)
Experience Required: 1 to 4 years
Job Location: Chennai
Role and Responsibilities:
- Accountable for engaging on Calls & Chats with all prospective customers calling in within the SLA definitions.
- Accountable for assigning the sales queue tickets to the right POCs and ensuring follow-up with the Account Managers to respond and close the tickets within the SLA limits.
- Build and increase knowledge on all products of Freshworks.
- Identify the needs of the prospect, clarify relevant questions, and understand if there are immediate opportunities available for sales engagement.
- Maintain accurate records of all activities in the phone and CRM products.
- Promote database cleanup and hygiene through regular and ongoing maintenance activities.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
Required Skills and Qualifications:
- Any degree (UG or PG)
- 1 to 4 years of sales or customer support experience.
- Strong verbal and written communication skills.
- Drive and perseverance to engage with prospects.
- Team player.
- Willingness to work night shifts.
- Microsoft Office knowledge.
