Freshworks, a leading provider of customer engagement software, is currently seeking candidates for the position of Executive – Billing at their Chennai location. This role requires candidates to have any graduate degree and a minimum of one to four years of relevant experience. As an Executive – Billing at Freshworks, you will play a crucial role in managing billing operations, ensuring accuracy, and maintaining customer satisfaction. This opportunity in Chennai offers an ideal environment for individuals with a background in billing and customer service to further develop their skills and contribute to the growth of a dynamic company.
Company Name: Freshworks
Job Role: Executive – Billing
Education Required: Any Graduate
Experience Required: 1 to 4 years
Job Location: Chennai
Role and Responsibilities:
- Enforce agreed contractual payment terms at all times while maintaining good relationship with customers.
- Perform Daily Invoicing Functions.
- Resolve Billing Errors & Support Financial Staff.
- Perform General Administrative Duties.
- Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management).
- Review all aged invoices periodically to identify potential bad debts and subsequent write-offs.
- Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time.
Required Skills and Qualifications:
- 1 to 4 years of experience in Billing and Billing related services.
- Good communication skills (written and oral).
- Working knowledge of MS Office products.
- Knowledge & experience in related processes like Cash Applications, Collections, and MIS would be an advantage but not mandatory.
- Skilled in negotiation & problem-solving.
