Freshworks is currently seeking Graduate Trainees for Solution Engineering positions in Chennai. The ideal candidates for this role should hold a degree in any field and possess a fresh perspective, as no prior experience is required. As a Graduate Trainee, you will embark on a journey of learning and development within the dynamic realm of solution engineering at Freshworks. Based in Chennai, this opportunity offers a vibrant environment for recent graduates to kick-start their careers and contribute to innovative solutions in the tech industry.
Company Name: Freshworks
Job Role: Graduate Trainee – Solution Engineering
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Chennai
Role and Responsibilities:
- Understand the Freshworks suite of products in depth.
- Work with prospects to understand their business needs and pain points.
- Configure and deliver demos to potential prospects and assist them with technical queries.
- Work on solutions/resolving use cases with seasoned folks from their team.
- Partner with Sales, Customer Success, and Product teams effectively.
- Work closely and assist the senior Solution Engineers to effectively configure demos.
- Monitor the chat/ticket queue to answer all queries from trial sign-ups.
Required Skills and Qualification:
- Clear, concise, and effective written and oral communication skills.
- Adaptability as the job role changes.
- Strong team ethos, with the ability to support the team and adapt to evolving job roles and responsibilities.
- Empathy towards customers and understanding their needs.
- Ability to thrive in a fast-paced performance-driven environment.
- Interest, curiosity, and openness to learning new technologies.
- Flexibility in working in different shifts/regions/markets.
- High degree of autonomy and being a strong team player with the ability to work collaboratively across functions.
