Genpact, a global leader in digital transformation and business process management, is currently seeking candidates for the role of Business Analyst. This position offers an exciting opportunity for fresh graduates with a Bachelor’s degree to kickstart their career in the field of business analysis. Genpact values fresh perspectives and welcomes individuals who are eager to learn and grow in the dynamic world of digital transformation. The job location for this role is Pune, a bustling city known for its vibrant tech community and thriving business environment. Joining Genpact as a Business Analyst promises a rewarding journey filled with opportunities for professional development and the chance to work on impactful projects that shape the future of businesses worldwide.
Company Name: Genpact
Job Role: Business Analyst
Education Required: Bachelor’s/ Graduation
Experience Required: Freshers
Job Location: Pune
Role and Responsibilities:
- Incumbent should be open to work in 24*7 environment.
- Conducting quality audits on customer interactions to ensure adherence to SOP’s and compliance requirements (Voice, Chat and Email).
- Participate in calibration sessions with Clients to ensure scoring consistency and best practices.
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies by going through internal knowledge hub.
- Should be well versed in performing RCA and CAPA, Bottom Quartile Management, analyze and drive CSAT/NPS, Trend Analysis, 7QC Tools, Reports & Charts.
- Should be able to drive SMART feedback to ensure effective coaching with minimal impact on recipient efficiency.
- Hand on experience of working on MS Office & G-Suite applications.
- Excellent communication skills, both verbal and written.
- Flexibility to work in a dynamic and fast-paced environment.
- Self-starter, sense of urgency and works well under pressure.
- Demonstrated ability to multi-task and meet timelines or deliverables.
- Must have demonstrated strong organizational, time-management, and written and oral communication skills.
- Ability to constructively confront peers and colleagues with value added input, feedback, and assessments.
Required Skills and Qualifications:
- Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
- Keen attention to detail, customer profiling and pattern identification.
- Minimum Graduate (Any Degree).
- Minimum years of experience in the Quality Assurance domain in the BPO industry.
- Having LSSYB/ LSSGB is an added skillset.
