Genpact is looking for fresh graduates or postgraduates to join their team in Hyderabad as Management Trainees in Content Moderation. This role is open to individuals from any educational background and offers an excellent opportunity to start a career with a leading global company.
Company Name: Genpact
Job Role: Management Trainee – Content Moderation
Education Required: Any Graduate or PG
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
- Review content and provide resolution based on prescribed guidelines.
- Provide resolution to maintain standards of quality.
- Recognize trends and patterns and escalate issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
- Monitor team members and able to provide guidance whenever needed.
- Manage the flow of day-to-day operations.
- Build reports to update the company on the team’s progress.
- Rapport building with the internal & external stakeholder.
- Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary.
- Ensure that the highest possible levels of customer service are always delivered.
- Assist the Manager as and when necessary to make the business run effectively and efficiently.
- Communicate clear instructions to team members.
Required Skills and Qualifications:
- Any Graduate (PG an added advantage).
- Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce.
- Proficient in English.
- Should be flexible to work in 24*7 environment and rotational shift and week off.
