Genpact is hiring fresh graduates for the role of Management Trainee at its Hyderabad location. This position is ideal for individuals eager to begin their professional journey with a globally recognized organization.
Company Name: Genpact
Job Role: Management Trainee
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries related to disputed invoice.
- Research and analyze the disputes/deductions in ERP.
- Follow-up with various departments to get supporting documents/ info for dispute/ deductions resolution.
- Find opportunities and recommend solutions for process and automation improvements.
- Daily reporting of individual portfolios to track and supervise the past dues.
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact.
- Work as a phenomenal teammate to process any Adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
- Call out problems to senior staff members and or management as appropriate.
Required Skills and Qualifications:
- Any Graduate.
- Strong Communication Skills (verbal and written).
- Good customer handling skills.
