Genpact is hiring fresh graduates for the role of Process Associate at their Hanamkonda location. This position is open to candidates with a preference for those holding a B.Tech or any other technical or non-technical degree, especially if supplemented by a computer course, certification, or diploma. Freshers will have the opportunity to begin their careers in a leading global professional services firm, gaining valuable experience and skills in a supportive and dynamic environment.
Company Name: Genpact
Job Role: Process Associate
Education Required: Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
Experience Required: Freshers
Job Location: Hanamkonda
Role and Responsibilities:
- Respond to customer queries & issues in a timely manner.
- Provide solutions to the customer basis the available help articles and within the policies.
- Replicate customer issues and report necessary bugs/suggestions/ideas.
- Provide excellent services to the customers.
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Maintain a deep understanding of client processes and policies.
- Upskill to enhance the knowledge from time to time and offer support.
- Upsell existing and sell the relevant/next logical products to the new customers based on their business needs/nature of business.
Required Skills and Qualifications:
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Freshers are eligible.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer customer-centric approach .
- Excellent proficiency in written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shifts)
