Genpact, a prominent player in the outsourcing and business process management industry, is currently hiring for the role of Process Associate – Customer Service at their Hyderabad location. This position welcomes candidates from diverse educational backgrounds, as any graduate is eligible to apply. Experience requirements are tailored to freshers, offering an excellent entry point for individuals launching their careers in customer service.
Company Name: Genpact
Job Role: Process Associate – Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Required Skills and Qualification:
- Graduate (Any Discipline).
- Freshers are eligible.
- Preferred qualifications.
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
- You should be able to work on a flexible schedule (including weekend shift).
