Genpact, a leading global professional services firm, is currently offering positions for Process Associates in Content Moderation at its Hyderabad location. This role is open to fresh graduates, with post-graduation being considered an added advantage. As a Process Associate in Content Moderation at Genpact, individuals will be responsible for ensuring the quality and safety of online content. This presents an exciting opportunity for recent graduates to kick-start their careers in content moderation within a reputable company like Genpact.
Company Name: Genpact
Job Role: Process Associate-Content Moderation
Education Required: Any Graduate (PG an added advantage)
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
- This job may require working a 24/7 schedule with alternating shifts and daily review of online. content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Required Skills and Qualification:
- Any Graduate (PG an added advantage)
- Freshers are eligible.
- Fluent in English Language.
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
