Genpact is inviting applications for the position of Process Associate – Content Moderation at its Hyderabad location. This role is suitable for both graduates and postgraduates, with freshers encouraged to apply.
Company Name: Genpact
Job Role: Process Associate – Content Moderation
Education Required: Any Graduate, PG
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of processes and policies.
- Provide excellent customer service to our customers.
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Required Skills and Qualifications:
- Any Graduate (PG an added advantage).
- Freshers are eligible.
- Fluent in the English Language.
- Effective probing skills and analyzing / understanding skills.
- Problem-solving skills with a customer-centric approach.
- Must be able to work on a flexible schedule (including weekend shift work).
