Genpact is hiring freshers for the role of Process Associate – Customer Service at its Hyderabad location. The position is open to graduates from any discipline. This opportunity offers recent graduates a chance to kick-start their careers in customer service with a global leader in business process management, providing excellent exposure to client interactions and process improvements.
Company Name: Genpact
Job Role: Process Associate – Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Required Skills and Qualifications:
- Graduate (Any Discipline).
- Freshers are eligible.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
