Genpact, a global professional services firm, is currently seeking candidates for the role of Process Associate in Life Insurance Transactions in Pune. This position offers a great opportunity for fresh graduates from any stream except B.Tech, Technical Graduation, and Law, to start their careers in the field of life insurance. As a Process Associate at Genpact, you will play a crucial role in handling life insurance transactions efficiently and accurately. This role provides an excellent platform for individuals to gain valuable experience and skills in the insurance industry.
Company Name: Genpact
Job Role: Process Associate- Life Insurance Transactions
Education Required: Graduation in any stream except B.Tech and Technical Graduation & Law
Experience Required: Freshers
Job Location: Pune
Role and Responsibilities:
- Transaction processing according to standard work & SOP.
- Prioritize transactions according to detailed guidelines to meet SLA.
- Plans and prioritizes tasks and work responsibilities to achieve objectives.
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as the need arises.
- Ability to accurately interpret and compile information from a variety of sources and systems.
- Ensure that turnaround time and quality of the work meets Company service standards.
- Work well with Onshore /Offshore and customers in an encouraging and professional manner via email and on calls.
- Handle own work in process and support team efforts to ensure that individual, and team goals are met.
- Maintain key records like working files, and email for reference and audit purposes.
- Ability to handle basic day-to-day requirements of Excel.
Required Skills and Qualification:
- Graduation in any stream except B.Tech and Technical Graduation & Law.
- Preferred Qualifications/ Skills.
- Relevant experience in a similar process.
- Life Insurance policy admin – Experience in processing client change transactions.
- Good English Communication (Both written & verbal) – Talocity Score of >50.
- Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data.
- Displays energy and enthusiasm in approaching the job.
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service.
- Ready to work on stretched working hours.
- Ability to independently work well with internal and external customers.
- Customer service focus.
