Genpact is actively seeking Process Associates for its Customer Service team in Gurugram. This opportunity is open to any graduate, making it an ideal position for freshers looking to launch their careers in a dynamic corporate environment. As a Process Associate, you will play a crucial role in delivering exceptional customer service and support, helping to enhance client satisfaction.
Company Name: Genpact
Job Role: Process Associates-Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Roles and Responsibilities:
- Respond to customer queries and customer’s concern.
- Making outbound calls to Customers and Employers.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and bring up product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Required Skills and Qualifications:
- Graduate (Any Discipline).
- Freshers are eligible.
- Effective probing skills and analyzing/ understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
