Genpact is looking to hire fresh graduates for the role of Process Developer – Customer Service – Escalation Specialist at their Ahmedabad office. This position is ideal for those who have recently completed their Bachelor’s degree and are eager to start their career in customer service.
Company Name: Genpact
Job Role: Process Developer – Customer Service – Escalation Specialist
Education Required: Bachelor’s degree
Experience Required: Freshers
Job Location: Ahmedabad
Roles and Responsibilities:
- Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges.
- Able to connect the dots between scenarios, processes, past escalations and advise Product Support Manager (PSM).
- Directly respond to and handle stakeholder queries.
- Should be able to debug critical transactional issues with the help of relevant tools.
- Display high level of ownership and accountability to formulate best course of action.
- Execute process changes to resolve similar issue for all users.
- Take accountability to follow up with quality/ internal teams to close RCA.
- Ensure process gaps are identified and closed.
- Maintains regular reporting & metrics monitoring cadences.
Required Skills and Qualifications:
- Bachelor’s degree (Any).
- Very high comprehension skills.
- Top-notch Verbal & written communication skills.
- Good knowledge of the competitive space/ other players like PayTM, PhonePe, BHIM UPI, Amazon Pay, etc.
- Must have technical knowledge to navigate through Payments specific terminologies.
- Must come across as polished in front of leadership.
- Must be able to comprehensively consume and empathetically respond to user issue.
- Must be confident enough to directly respond to emails.
