Genpact is looking for fresh graduates to join their Noida team as Management Trainees in the role of Quality Analyst. Candidates with a graduation in any stream, excluding B.Tech, Technical Graduation, and Law, are eligible to apply. This position provides an excellent opportunity for recent graduates to launch their careers, focusing on quality analysis and gaining valuable experience within a leading global professional services firm.
Company Name: Genpact
Job Role: Management Trainee, Quality Analyst
Education Required: Graduation in any stream except B.Tech and Technical Graduation & Law
Experience Required: Freshers
Job Location: Noida
Role and Responsibilities:
- Strong Insurance domain experience in Specialty lines (Marine, Motor, Property), AHI & Leisure travel for end-to-end claims management.
- Experience in doing Quality audits.
- Experience in doing Quality audits on phone calls & emails exchanged with customers related to new claims, inquiries, and follow-ups.
- Evaluate and score agreed samples daily on a pre-approved sheet.
- Audit monthly target of tasks mutually agreed with TMMA.
- Meet 100% of the daily/weekly/monthly evaluation target.
- Create, administer, and document detailed feedback for each staff member.
- Support training function with building assessments and competency exams.
- Provide timely feedback so that adequate coaching can be provided to the agents.
- Participate in calibration calls with TMMA.
Required Skills and Qualifications:
- Graduation in any stream except B.Tech and Technical Graduation & Law
- End-to-end knowledge of Travel claim life cycle.
- Knowledge of Policy Limits, handling Excess, SAL, Cancellation/Curtailments, Disruptions, Repatriation insurance.
- Excellent verbal and written communication skills.
- Good analytical and problem-solving skills.
- Prior Knowledge of Insurance and Claims is preferred.
- Insurance knowledge and ability to understand and interpret Insurance terminology.
- Ability to do root-cause analysis for process gaps highlighted.
