Genpact is recruiting freshers for the role of Technical Associate, specializing in L1/L2 Support, at their Noida location. This position is open to candidates holding a bachelor’s or master’s degree who are eager to begin their careers in technical support. It offers an excellent opportunity for recent graduates to gain hands-on experience in troubleshooting and support within a dynamic, global company.
Company Name: Genpact
Job Role: Technical Associate – L1/ L2 Support
Education Required: Bachelor’s/ Master’s degree
Experience Required: Freshers
Job Location: Noida
Roles and Responsibilities:
- As part of the Level 1 Support team, candidate will be required to.
- Should be able to grasp the product knowledge and work in rotational shifts.
- First point of contact for customer emails & cases generated by clients/ case teams related to the supported applications.
- Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.
- Document & add new issues/ solutions to Knowledge Management Repository.
- Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.
- Utilize professional techniques to retain & for customer delight.
- Provide quality service & resolve concerns efficiently & effectively.
- Interact extensively (verbal & written) with global teams & users via emails/ Slack/ Call.
- Take part in knowledge training sessions and collaborate & communicate proactively.
- Perform Data Modelling, Transformation, and validation with high quality output.
- Understand the product/s to effectively troubleshoot incidents.
- Proactively identify opportunities for improvement and work with the Team to implement them.
- Perform UAT testing for the products and raise bugs to the product teams via set channels.
Required Skills and Qualifications:
- Intermediate Microsoft excel (Formula) skills.
- Possess SQL knowledge and able to construct basic SQL queries.
- Exposure to Tableau visualizations and administration would be considered a plus.
- Understanding of ETL tools like Alteryx would be plus.
- Knowledge on AWS fundamentals would be a plus.
- Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, network, application servers, SQL databases.
- Bachelor’s / Master’s degree in computer science engineering/technology).
- Should have excellent written/ verbal communication skills (English business communication).
- Excellent email etiquettes & documentation writing skills.
