Globiva, a prominent name in customer service solutions, is hosting walk-in interviews for the role of Customer Service in Gurugram. With a requirement of a high school diploma or equivalent educational qualification, this position is open to candidates with varying levels of experience, ranging from freshers to those with up to four years of experience. The walk-in interviews are scheduled from the 13th to the 22nd of March 2024, between 9.30 AM and 5.30 PM. As a Customer Service representative at Globiva, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
Company Name: Globiva
Job Role: Customer Service
Education Required: High school diploma or equivalent
Experience Required: 0-4 years
Job Location: Gurugram
Walkin Date: 13th March 2024 – 22nd March 2024, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Build expert, dynamic knowledge of the company’s products and services.
- Conduct research with available resources to satisfy customer inquiries.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
Required Skills and Qualification:
- High school diploma or equivalent.
- Successful experience in a corporate environment.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Ability to work individually and as a team member.
- Experience in sales.
- Experience in a call center environment.
- Proven track record of meeting or exceeding sales quotas.
Walkin Date and venue:
Walkin Date: 13th March 2024 – 22nd March 2024, 9.30 AM – 5.30 PM
Walkin Venue: Plot No. 418 & 419, AIHP Signature, 2nd Floor Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015
