GreyOrange is currently seeking candidates for the position of Engineer-Software Support in Gurgaon. The role requires candidates to hold a B.Tech/B.E. degree, welcoming freshers to apply. Alternatively, individuals with 6 months of experience in a 24*7 software support role are also eligible. With an experience requirement ranging from 0 to 2 years, this position offers an excellent opportunity for both recent graduates and those with some experience in software support. Located in Gurgaon, a prominent technological and industrial hub in India, employees can expect a stimulating work environment with opportunities for professional growth and development.
Company Name: GreyOrange
Job Role: Engineer-Software Support
Education Required: B.Tech/B.E. freshers OR 6 months of experience in a 24*7 Software Support role.
Experience Required: 0-2 Years
Job Location: Gurgaon
Role and Responsibilities:
- Responsible for efficiently handling and resolving technical issues passed on by L2.
- Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLAs for each reported issue.
- Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix based on severity and resolution time.
- Ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team.
- Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
- Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken.
Required Skills and Qualification:
- B.Tech/B.E. freshers OR 6 months of experience in a 24*7 Software Support role.
- Experience with Linux/Unix.
- Experience with SQL.
- Experience with scripting – Python/Shell.
- Must have strong communication skills.
- Should be comfortable with rotational shifts.
