HBC, a prominent company in the industry, is currently inviting applications for the position of Trainee, Customer Support. This entry-level opportunity is designed for individuals with any graduate qualification, emphasizing HBC’s inclusive approach to hiring talent from diverse educational backgrounds. The company is actively seeking freshers to join their Customer Support team, highlighting their commitment to providing opportunities for newcomers to kickstart their careers. This role is based in the vibrant city of Bangalore, Karnataka, offering a dynamic and fast-paced environment for trainees to develop essential skills in customer support.
Company Name: HBC
Job Role: Trainee, Customer Support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Responsibilities:
- Works closely with the Vendor Manager on the Saks team to resolve customer queries.
- Active participation in team meetings to review previous day performance.
- Participate in creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies.
- Strong vocabulary on emails to customers, issue resolutions, following correct procedures on the case type, accurate information to customers, updating notes on case management tool.
Required Skills and Qualification:
- Owning and resolving post sale servicing queue (international orders and domestic cases).
- Consistency in testing reads and tracking success criteria.
- Must have good hands on Microsoft Excel skills.
- Working closely with team members, vendor managers and delivery partners.
- Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment Any Graduate.
