HCL Tech is inviting candidates for walk-in interviews for their Voice Process role in Chennai. Open to graduates with 0 to 5 years of experience, this opportunity is perfect for individuals at various stages of their careers. The interviews will take place from 5th August 2024 to 9th August 2024, between 11:00 AM and 3:00 PM.
Company Name: Hcl Tech
Job Role: Voice Process
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Chennai
Walkin Date: 5th August 2024 – 9th August 2024, 11.00 AM – 3.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written.
- Any Degree should be Mandatory.
- Work from Office.
- Flexible to work with Rotational Shifts.
Walkin Date: 5th August 2024 – 9th August 2024, 11.00 AM – 3.00 PM
Walkin Venue: ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103.
