HCL Tech is conducting a walk-in interview for the role of Voice Process at their Noida location. This opportunity is ideal for fresh graduates looking to begin their career in customer support. The walk-in interviews will take place on 12th and 13th September 2024, between 11:00 AM and 4:00 PM.
Company Name: Hcl Tech
Job Role: Voice Process
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Walkin Date: 12th September 2024 – 13th September 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK Inbound calling preferably in Banking domain.
Walkin Date and Venue:
Walkin Date: 12th September 2024 – 13th September 2024, 11.00 AM – 4.00 PM
Walkin Venue: A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309.
