HCL Tech is conducting walk-in interviews for the position of Voice Process in Chennai on 18th December from 11.00 AM to 3.30 PM. The company is actively seeking candidates with any graduate degree and is open to individuals with 0 to 1 years of experience, making it an ideal opportunity for both fresh graduates and those with minimal industry exposure. As part of the Voice Process team, selected candidates will be responsible for handling communication tasks within the organization. The walk-in interview format underscores HCL Tech’s commitment to providing accessible opportunities for talented individuals. This event not only allows candidates to showcase their skills but also provides a direct avenue to potentially secure a position with one of the leading technology companies.
Company Name: HCL Tech
Job Role: Voice Process
Education Required: Any Graduate
Experience Required: 0 – 1 years
Job location: Chennai
Walkin Date: 18th December 2023 , 11.00 AM – 3.30 PM
Hiring type: Walkin
Role and Responsibilities:
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs.
- Responding to queries regarding Experian, our products, services, data and client accounts.
- Managing multiple client queries at once.
- Utilizing workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures.
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s.
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
- Ensure that good client / consumer outcomes are at the Centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Required Skills Qualification:
- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mind-set.
- The ability to multitask.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
Walkin Date and Venue:
Walkin Date: 18th December 2023 , 11.00 AM – 3.30 PM
Walkin Venue: HCL Technologies AMB 6, 8, South Phase, MTH Road, Sidco Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058
