HCLTech is organizing walk-in interviews for the role of Customer Service at their Noida location. This opportunity is open to fresh graduates eager to start their careers in a leading global technology company. The walk-in interviews will be held from 3rd October to 5th October 2024, between 11:00 AM and 2:00 PM.
Company Name: HCLTech
Job Role: Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Walkin Date: 3rd October 2024 – 5th October 2024, 11.00 AM – 2.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, and implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker, etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written – with professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK/US Inbound calling preferably in the Banking domain.
Walkin Date and Venue:
Walkin Date: 3rd October 2024 – 5th October 2024, 11.00 AM – 2.00 PM
Walkin Venue: A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301.
