HCLTech, a renowned company in the IT industry, is currently seeking qualified individuals for the position of Customer Retention – Voice / Blended. The ideal candidates for this role should possess a minimum educational qualification of Any Graduate and have 0-1 years of relevant experience. The job location for this opportunity is in Chennai. If you meet the criteria and are eager to join a dynamic team, HCLTech is conducting walk-in interviews from 17th January to 19th January between 12.00 PM and 3.00 PM.
Company Name: HCLTech
Job Role: Customer Retention – Voice / Blended
Education Required: Any Graduate
Experience Required: 0 – 1 years
Job Location: Chennai
Walkin Date: 17th January – 19th January, 12.00 PM – 3.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual needs.
- Responding to queries regarding Experian, our products, services, data and client accounts.
- Managing multiple client queries at once.
- Utilizing workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures.
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s.
- Utilizing available knowledge tools to not only ensures you are following the correct processes but also that you are asking the right questions at the right time.
- Supporting or seeking support from other internal teams to ensure clients’ queries are answered and resolved.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great clients and consumer service and seek to exceed client/consumer expectations.
Required Skills and Qualification:
- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mindset.
- The ability to multi-task.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
Walkin Date and Venue:
Walkin Date: 17th January – 19th January, 12.00 PM – 3.00 PM
Walkin Venue: HCL Technologies AMB 6:8, South Phase, Sidco Industrial Estate, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.
