HCLTech, a leading name in the technology sector, is actively seeking dynamic individuals for the role of Customer Retention – Voice. This exciting opportunity is open to fresh graduates who have completed any graduate program. The company is on the lookout for individuals who possess excellent communication skills and a passion for customer engagement. The job location is in the vibrant state of Uttar Pradesh, offering a unique chance for local talent to contribute to HCLTech’s customer retention initiatives. To streamline the hiring process, HCLTech has organized a walk-in interview on 5th February 2024, scheduled from 11:00 AM to 4:00 PM. This walk-in approach is a fantastic avenue for freshers to step into the professional world and kick-start their careers with a renowned organization like HCLTech.
Company Name: HCLTech
Job Role: Customer Retention – Voice
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Uttar Pradesh
Walkin Date: 5th February 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualification:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK Inbound calling preferably in Banking domain.
Walkin Date and Venue:
Walkin Date: 5th February 2024, 11.00 AM – 4.00 PM
Walkin Venue: HCL Technologies: – A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309
