HCL Technologies, commonly known as HclTech, is currently seeking dynamic individuals for the role of Customer Retention – Voice/Blended. This exciting opportunity is open to fresh graduates who possess any undergraduate degree. The company is conducting walk-in interviews on the 8th and 9th of February 2024, from 11:00 AM to 4:00 PM. The venue for these interviews is located in Uttar Pradesh. HCLTech, a leading global IT services provider, is committed to finding talented individuals to contribute to its customer retention team.
Company Name: HclTech
Job Role: Customer Retention – Voice / Blended
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Uttar Pradesh
Walkin Date: 8th February 2024 – 9th February 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualification:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK Inbound calling preferably in Banking domain.
Walkin Date and Venue:
Walkin Date: 8th February 2024 – 9th February 2024 , 11.00 AM – 4.00 PM
Walkin Venue: HCL Technologies: – A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309
