HCL Tech is organizing a walk-in drive for fresh graduates for the role of Customer Service at their Noida location. This opportunity is open to candidates with any graduate degree who are eager to start their careers in customer service. The walk-in interviews will take place from 25th September 2024 to 27th September 2024, between 11:00 AM and 2:00 PM.
Company Name: Hcl Tech
Job Role: Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Walkin Date: 25th September 2024 – 27th September 2024, 11.00 AM – 2.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at the agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, and implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker, etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written – with professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK/US Inbound calling preferably in the Banking domain.
Walkin Date and Venue:
Walkin Date: 25th September 2024 – 27th September 2024, 11.00 AM – 2.00 PM
Walkin Venue: A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301.
