HDFC Bank, a leading financial institution, is currently hiring for the position of Customer Care Officer in Delhi. This role requires candidates to have a bachelor’s degree and offers opportunities for individuals with varying levels of experience, ranging from 0 to 3 years. As a Customer Care Officer at HDFC Bank, you will be responsible for providing excellent customer service, addressing inquiries, and resolving issues effectively. The walk-in interview for this position is scheduled for April 30, 2024, from 10.30 AM to 2.30 PM, providing a convenient opportunity for interested candidates to apply in person.
Company Name: Hdfc Bank
Job Role: Customer Care Officer
Education Required: Bachelor’s Degree
Experience Required: 0 – 3 years
Job Location: Delhi
Walkin Date: 30 April 2024, 10.30 AM – 2.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responsible for ensuring delivery of competent and consistent service in line with set standards that result in an enhanced customer experience for bank customers.
- Ensure that the defined productivity targets on service levels, call handling time, and quality parameters are met consistently.
- To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
- Cross-selling to the identified customers as per the defined process.
Required Skills and Qualification:
- Good Team spirit.
- Interpersonal skills.
- Good communication skills.
- Proactive & focused approach.
- Banking Product & Process Knowledge.
- Sales and Influencing.
