HDFC Bank is organizing a walk-in drive for the position of Video KYC Officer across various locations in Mumbai, including Navi Mumbai. Graduates from any discipline with 0 to 5 years of experience are encouraged to apply for this role. The walk-in interviews are scheduled for 21st November 2024, from 10:30 AM to 5:00 PM.
Company Name: HDFC Bank
Job Role: Video KYC Officer
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Navi Mumbai, Mumbai (All Areas)
Walkin Date: 21st November 2024, 10.30 AM – 5.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Video Customer Identification
- Carry out Customer identification process through Video calls.
- Performing due diligence checks & reviewing KYC documentation through Video calls.
- Need to be consistent, thorough, accurate, and credible while performing duties.
- Need to be time-bound & ensure the requests are closed within stipulated timelines.
- Interaction Quality
- Complete and accurate capture of call interactions.
- Need to ensure defect rates are kept under acceptable levels.
- Customer Service
- Must exhibit the highest standards of customer service.
- To ensure customers are comfortable through our verification process.
- Abide by the Bank’s grooming standards.
- Business Value additions
- Promoting Digital Banking services & relevant cross-selling of products for a superior customer service experience through meaningful conversations.
- Profiling of customers in order to aid the right cross-servicing of Bank products.
- Audit and Service Quality
- Ensure all systems and processes laid down are followed as stipulated by Audit and Senior Management.
- Ensure accurate and timely processing & submission of KYC requests.
- Adherence to set processes of updating customer interactions.
Walkin Date and Venue:
Walkin Date: 21st November 2024, 10.30 AM – 5.00 PM
Walkin Venue: HDFC Bank LTD 10th floor, Arihant Aura Opp Turbhe Railway station Thane Belapur road Navi Mumbai 400075.
