HDFC Bank is hosting a walk-in interview for the role of Virtual Care-Imperia Service Relationship Manager at their Hyderabad branch. This position is open to candidates with any graduate or postgraduate degree and requires 0 to 5 years of experience. The walk-in interview is scheduled for 28th October 2024, from 10:00 AM to 4:30 PM.
Company Name: HDFC Bank
Job Role: Virtual Care-Imperia Service RM
Education Required: Any Graduate, Any Postgraduate
Experience Required: 0 – 5 years
Job Location: Hyderabad
Walkin Date: 28th October 2024, 10.00 AM – 4.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently.
- To ensure zero defects processing of all customer requests, judicious utilization of financial & non-financial authority for – reversals, referrals, including prompt and accurate Hotlisting of lost cards reported during the Shifts assigned.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
- Call handling as per defined standards.
- 100% accurate resolution on Calls received at the Call Center. Error-free handling of requests/ transactions on calls.
Required Skills and Qualifications:
- Must have voice process experience.
- Customer handling experience.
- Service call handling experience.
- Must be able to speak- Hindi, Telugu and English.
Walkin Date and Venue:
Walkin Date: 28th October 2024, 10.00 AM – 4.30 PM
Walkin Venue: HDFC BANK,VRM Office-D Block, Ground Floor, Meenakshi tech Park, opp to Deloitte towers, Near AIG Hospital Gachibowli.
