Hewlett Packard Enterprise is hiring for the position of Technical Consultant at its Bangalore location. The company is looking for candidates with a diploma and 0 to 1 year of experience. This role offers a fantastic opportunity for individuals at the beginning of their careers to engage in technical consulting, helping clients implement and optimize technology solutions.
Company Name: Hewlett Packard Enterprise
Job Role: Technical Consultant
Education Required: Diploma
Experience Required: 0 – 1 year
Job Location: Bangalore
Roles and Responsibilities:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Resolve incoming internal or external business and end-user problems via telephone and e-support.
- Articulate both in writing and verbal case summary, resolution, and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent the company in a face-to-face customer location visit, industry conference/ trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.
Required Skills and Qualifications:
- High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, “A” levels (U.K), Baccalaureate (France), etc.).
- 0-1 year experience in relevant technologies and customer environments.
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage, and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience.
