HP (Hewlett-Packard) is seeking a Monitoring & Support Engineer to join their team in Bangalore. The position is open to candidates with a Bachelor’s degree and 0 to 2 years of experience. This role provides an excellent opportunity for individuals to develop their skills in monitoring and supporting IT systems, working with a leading global technology company.
Company Name: HP(Hewlett-Packard)
Job Role: Monitoring & Support Engineer
Education Required: Bachelor’s Degree
Experience Required: 0-2 years
Job Location: Bangalore
Role and Responsibilities:
- Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
- Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
- Establishes targets for product service metrics, monitors the performance of product support operations, and discerns instances necessitating corrective measures.
- Engages in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.
- Executes comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
- Develops and enhances customer relationships, contributing to revenue growth and overall client satisfaction.
Required Skills and Qualifications:
- Bachelor’s Degree in any discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- Fluency in English (both written and verbal)
- Fluency in Spanish or French could be an asset.
- Fluency in English (both written and verbal)
- ITIL Certifications could be an asset.
