IBM (International Business Machines) is hiring for the position of Process Associate – Learning at its Bangalore office. The role is open to candidates with any graduate degree and 0 to 1 year of experience. This is a great opportunity for freshers or those with limited experience to join a global leader in technology and services. Candidates interested in pursuing a career in learning and development are encouraged to apply.
Company Name: IBM (International Business Machines)
Job Role: Process Associate – Learning
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Bangalore
Roles and Responsibilities:
- You will Manage end to end learning administration tasks via the Learning Administration System (LMS) which includes but not limited to creating/ modifying/ cancellation of courses/ classes/ curriculum, registration/ assignment/ completion/ update of learners to courses/ classes/ curriculum.
- Provide employee service and act as a point of contact for employee who have queries regarding learning.
- Support queries related to employee password reset.
- Handle dispatching of work queue effectively.
- To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
- Provide active contribution on any ongoing projects.
Required Skills and Qualifications:
- Minimum 0-1 years of experience in Learning administration or Customer relationship management/ business administration or related field will be preferred.
- Proven experience in Microsoft Excel, Powerpoint, MS Word and GSuite.
- Excellent verbal and written English language skills.
- Prior experience in Training or presentation will be a plus.
- Experience working in a fast-paced, client-facing environment.
- Validated organizational skills and the ability to prioritize and time-management are essential for this role.
- Demonstrating strong attention to details, follow up and quick responsiveness is imperative for this role.
- Ability to develop effective relationships with internal and external stakeholders of the organization.
- Flexibility to work in shifts including night shift (during training/ knowledge transfer activities) will be preferred.
- Problem solving skills and ability to analyze errors/ complex issues and identify appropriate solutions
