IBM, a renowned multinational technology company, is currently seeking qualified individuals for the position of Technical Support Engineer. The ideal candidates for this role should possess a Bachelor’s Degree in a relevant field and exhibit a strong passion for technology. IBM welcomes freshers to apply, making this an excellent opportunity for those looking to kickstart their career in the tech industry. The position is based in the vibrant city of Bangalore, a hub for technological innovation. As a Technical Support Engineer at IBM, individuals will have the chance to work on cutting-edge technologies and provide assistance to clients, contributing to the company’s commitment to delivering top-notch technical support services.
Company Name: IBM
Job Role: Technical Support Engineer
Education Required: Bachelor’s Degree
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
Required Skills and Qualification:
- Knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL.
- Experience with Cloud computing (AWS/Azure/GCP).
- Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
- Strong analytical and problem solving skills.
- Strong skills in data analysis/manipulation.
- Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
- Client-focused attitude — a customer advocate.
- Team player with solid communication and presentation skills.
