IDFC First Bank is seeking candidates for the role of Customer Service Executive – Credit Card Inbound at their Noida location. This position is open to graduates from any discipline who have between 0 to 2 years of experience. As a Customer Service Executive, you will be responsible for handling inbound inquiries related to credit cards, providing exceptional customer support, and resolving issues efficiently.
Company Name: IDFC First Bank
Job Role: Customer Service Executive-Credit Card Inbound
Education Required: Any Graduate
Experience Required: 0 to 2 years
Job Location: Noida
Role and Responsibilities:
- Maintaining Service Quality.
- Maintaining Average Handling Time.
- Maintaining First Contact Resolution.
- Maintaining TAT for all customer requests.
- Channel Migration to alternate channels.
- Driving NPS through positive customer experience.
- Upselling of identified products for revenue generation.
Required Skills and Qualifications:
- Any Graduate.
- 0 to 2 years of experience in customer service.
