IDFC First Bank is hiring for the position of Customer Service Executive for their Credit Card Inbound team in Noida. The role is open to graduates from any discipline, and candidates should have between 0 to 2 years of experience. This position offers a great opportunity for individuals to begin or advance their careers in customer service, providing assistance and support to credit card customers.
Company Name: IDFC First Bank
Job Role: Customer Service Executive-Credit Card Inbound
Education Required: Any Graduate
Experience Required: 0 to 2 years
Job Location: Noida
Role and Responsibilities:
- Maintaining Service Quality.
- Maintaining Average Handling Time.
- Maintaining First Contact Resolution.
- Maintaining TAT for all customer requests.
- Channel Migration to alternate channels.
- Driving NPS through positive customer experience.
- Upselling of identified products for revenue generation.
Required Skills and Qualifications:
- Any Graduate.
- 0 to 2 years of experience in customer service.
