IGT, a leading global provider of travel and hospitality solutions, is currently seeking skilled individuals for the role of Travel Consultant (GDS Expert) in Bangalore. This unique opportunity requires candidates to hold a B.Tech/B.E. in Aviation or a Diploma in Tourism. IGT is looking for candidates with a minimum of 1 to 5 years of experience in the field. The job location is in the bustling city of Bangalore, a hub for technology and travel industries. IGT is adopting a walk-in hiring approach, providing interested candidates with the chance to showcase their expertise from 21st to 30th December 2023, between 9:30 AM and 5:30 PM. As a Travel Consultant with GDS expertise, you will play a crucial role in delivering top-notch travel solutions.
Company Name: IGT
Job Role: Travel Consultant (GDS Expert)
Education Required: B.Tech/B.E. in Aviation, Diploma in Tourism
Experience Required: 1 – 5 years
Job location: Bangalore
Walkin Date: 21st December 2023 – 30 December 2023 , 9.30 AM – 5.30 PM
Hiring type: Walkin
Role and Responsibilities:
- Provide exceptional travel care and customer service to customers through Voice Process.
- Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queries.
- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory).
- Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals.
- Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA.
- Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience.
- Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process.
- Expect to work on GDS tools. Ensure latest updated policies, procedures, desk Instructions are read & complied.
- Excellent Customer service and communication skills (Both Written and Verbal).
- Service online requests for clients where online requests are decentralized through the offline servicing team.
- Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporations business travel policies.
- Maximize the benefits of desktop applications and telephony to deliver a superior experience.
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants.
- Deliver expectations against individual and shared team key performance indicators.
- Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker.
- Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process.
- Adheres to all company and specific Contact Center policies and procedures.
Required Skills and Qualification:
- 1-5 year of Travel experience withDual GDS experience.
- Should be well versed working on more than 1 GDS.Sabre, Galileo & Amadeuswill be preferred.
- Bachelor’s Degree or Undergraduate dropouts.
- Diploma/ Degree in travel & tourism would be added advantage.
- Excellent Written and spoken communication, business technical writing.
- Computer Skills ability/experience using computer applications.
- Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals.
- Open to work in a blended environment (Voice &Chat/Email). Must have experience in handling client through Chat/emails.
- Graduate from Aviation or Airline.
Walkiin Date and Venue:
Walkin Date: 21st December 2023 – 30 December 2023 , 9.30 AM – 5.30 PM
Walkin Venue: 4th Floor, MSR North Tower, Sy No 144/151, Near Nagawara Circle, Outer Ring Road, Bangalore – 560045
