Indusind Bank is currently seeking graduates for the role of Phone Banking Officer at our Mumbai location. Candidates from any stream are encouraged to apply, with a passing certificate as a mandatory requirement. Whether you’re a fresh graduate or have up to 4 years of experience, we welcome your application. Join us at our walk-in interviews scheduled from April 1st to April 5th, 2024, between 10.00 AM to 4.00 PM. As a Phone Banking Officer, you will play a vital role in providing exceptional customer service and support over the phone.
Company Name: Indusind Bank
Job Role: Phone Banking Officer
Education Required: Graduates (Any stream) Mandatory (Must have Passing Certificate)
Experience Required: 0 – 4 years
Job Location: Mumbai
Walkin Date: 1st April 2024 – 5th April 2024, 10.00 AM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met.
Required Skills and Qualification:
- Excellent verbal communication skills in English
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
- Knowledge of sales will be an added advantage
- English (Compulsory).
- Graduates (Any stream) Mandatory (Must have Passing Certificate)
Walkin Date and Venue:
Walkin Date: 1st April 2024 – 5th April 2024, 10.00 AM – 4.00 PM
Walkin Venue: IndusInd Bank, 4th floor, opus centre, opposite tunga paradise hotel, MIDC, andheri East (Metro station : JB Nagar)
