Infor, a renowned organization in the technology sector, is currently on the lookout for an IT Support Engineer, Associate to join their team in Hyderabad. The role requires candidates to hold either an Associate or Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems, or a closely related field. While prior experience is not mandatory, freshers with a keen interest in IT support and a strong foundation in relevant academic disciplines are encouraged to apply. This position presents an excellent opportunity for individuals to kickstart their careers in IT support within a reputable company known for its commitment to technological advancement and customer satisfaction.
Company Name: Infor
Job Role: IT Support Engineer, Associate
Education Required: Associate or Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Requires coverage during standard operating hours as well an on-call support if needed.
- Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
- Analyze and test software, hardware and business applications functionalities and issues.
- Analyze and repair of software, hardware and/or business applications incidents.
- Provide quality answers and follow-up to customers in a timely manner.
- Analyze root causes and research appropriate references (people/materials).
- Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
- Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
- Office-based providing remote support.
Required Skills and Qualification:
- Competent technical abilities in the concepts and principles in respective industry or discipline.
- Problem solving and analytical skills.
- Good understanding of different technology related to the services to be supported.
- Strong interpersonal skills, must be able to interact with personnel in multiple business roles across the globe.
- Good English verbal and written communication skills.
Preferred Qualifications:
- Associate or Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
- Knowledge in Cloud Computing.
- Experience working in a global environment.
